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Chosen at random from all the resources listed:

• Systems Thinking, Systems Practice by Peter B. Checkland
• Systems Thinking in the Public Sector: The Failure of the Reform Regime…. by John Seddon
• Putting Systems to Work by Derek K. Hitchins
• Soft Systems Methodology in Action by Jim Scholes, Peter B. Checkland
• T306_1 Managing Complexity: A Systems Approach by -- Uknown -- -- Uknown --